Legal
Refund & Cancellation Policy
This policy covers gym memberships, personal-training packages and any other fee paid to C5 Training Space at Xion Mall, Hinjewadi, Pune, including payments made through Razorpay on www.c5trainingspace.com.
1. Current published prices
- 1 month membership — ₹3,599/-
- 3 months membership — ₹5,999/-
- 6 months membership — ₹7,999/-
- 12 months membership — ₹11,999/-
- Personal training — ₹10,000/- to ₹14,000/- per month
Taxes, if applicable, are shown at checkout. A free trial or assessment is not a paid product and is not refundable.
2. Cancellations before the plan starts
If you pay online and then cancel in writing (email or WhatsApp) before your membership or PT start date, and you have not used the floor or a coached session, we will refund the amount received minus any payment-gateway charge that Razorpay does not return to us.
3. After the plan has started
- Gym memberships are generally non-refundable once you have checked in or the start date has passed.
- Unused days are not cashed out if you stop coming, travel or relocate, except at the gym desk’s written discretion (for example a documented medical freeze).
- Personal-training fees already billed for a month are non-refundable. Unused sessions in that month do not roll into cash.
- A membership freeze, if offered, pauses access; it is not a refund.
4. Failed, duplicate or incomplete payments
If Razorpay deducts money but the membership is not activated (failed callback, double debit, or the amount is charged twice), write to us with the Razorpay payment ID. We will:
- confirm the status with Razorpay, and
- refund the extra or failed amount to the original payment method.
Bank or UPI refunds usually reflect in 5–10 working days after we initiate them. The exact time depends on your bank.
5. How to request a refund
Email Info@c5trainingspace.com or WhatsApp +91 84324 86999 with:
- full name and mobile number used at checkout
- Razorpay payment ID / order ID
- date and amount
- reason for the request
We aim to respond within 3 working days. Approved refunds are sent only to the original source account. Cash refunds are not issued for online Razorpay payments.
6. Chargebacks
Please contact the gym first. A bank chargeback raised without giving us a chance to fix a failed activation may delay your membership and any later refund.
7. Contact
C5 Training Space
4th Floor, Xion Mall, behind Vivanta Hotel, Hinjewadi, Pune 411057
Phone: +91 93704 84431 · WhatsApp: +91 84324 86999
Email: Info@c5trainingspace.com
Related pages: Privacy Policy · Terms & Conditions.